Dealer eProcess takes great pride in the relationships we have with our dealers, employees, and the entire automotive community. In response to the growing concerns of COVID-19, we’d like to take this time to make things a little easier for our Dealer eProcess customers.
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As always our support team is available via phone, text, email, or live chat to assist with any updates or changes to your dealership website and online products. During off-hours, we have our team ready 24/7 to promptly assist with questions or updates via our emergency line at firstname.lastname@example.org. For the convenience of our dealers, and in response to OEMs releasing new and updated offers and incentives, we have extended our support hours to include additional operating hours 7-days a week, including Saturday and Sunday.
We understand that our dealers are spending an enormous amount of time taking all precautions inside their dealership to keep both their employees and customers safe. Right now, a dealer’s web presence is more important than ever as we get through these days of social distancing. We’d like to make it easier for you and your customers during this time.
- We’re offering Chat Unlimited (at no charge) and all of our chat products to customers currently not utilizing the DEP chat platform. Your customers will be able to contact you 24/7 via chat or text message on both your website and Facebook Messenger. We can answer the chats for you, ensuring your team has time to assist your in-store customers.
- We’ve created DriveCentive homepage pop-up banner images to help you keep your customers informed on all precautions and procedures your dealership is taking during this time.
- Lastly, we invite our Dealer eProcess customers who are not currently utilizing our digital retailing tool, SARA, to enhance their online processes by adding SARA for FREE. Allowing your customers to complete the car buying process online will be vital during these unprecedented times.