AN UPDATE FROM GINO & THE GIANT

Dealer eProcess takes great pride in the relationships we have with our dealers, employees, and the entire automotive community. In response to the growing concerns of COVID-19, we’d like to take this time to make things a little easier for our Dealer eProcess customers.

RESOURCES

DEALER PLAYBOOK

IMPACT ANALYSIS

March 27, 2020 in COVID-19 Response

Reevaluating Marketing Strategies Without Losing Market Share During COVID-19

Coronavirus has been a quick moving pandemic, catching dealers everywhere off guard. Sales so far this year have been good, so what does a smart dealer do now? The demand that existed in February didn’t just evaporate overnight. The answer is not to bury your head in the sand and…
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March 26, 2020 in COVID-19 Response

Digital Marketing Strategies During COVID-19 Pandemic

There’s no doubt that the effects of COVID-19 have impacted nearly every industry. At Dealer eProcess, we are continuing to provide our full services to our clients so we can assist our clients in having a quick recovery once this pandemic is over. The digital marketing department is actively making…
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March 25, 2020 in COVID-19 Response

COVID-19 Dealer Inventory Photo Strategy

With the current challenges we are all facing, providing the most thorough information to our customers has never been more important. Providing a clean and safe environment along with a vehicle is key. Dealers must provide a clear picture of what they are doing to provide the customer with a…
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March 25, 2020 in COVID-19 Response

Limited Google My Business functionality due to COVID-19

With Google taking steps to reduce the need of team members going into their offices, businesses may notice temporary limitations and delays in support for Google My Business (GMB). The most notable limitation at this time seems to be the ability for customers to leave reviews & ask questions using…
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SUPPORT

As always our support team is available via phone, text, email, or live chat to assist with any updates or changes to your dealership website and online products. During off-hours, we have our team ready 24/7 to promptly assist with questions or updates via our emergency line at emergency@dealereprocess.com. For the convenience of our dealers, and in response to OEMs releasing new and updated offers and incentives, we have extended our support hours to include additional operating hours 7-days a week, including Saturday and Sunday.

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FREE OFFERINGS.

We understand that our dealers are spending an enormous amount of time taking all precautions inside their dealership to keep both their employees and customers safe. Right now, a dealer’s web presence is more important than ever as we get through these days of social distancing. We’d like to make it easier for you and your customers during this time.

  • We’re offering Chat Unlimited (at no charge) and all of our chat products to customers currently not utilizing the DEP chat platform. Your customers will be able to contact you 24/7 via chat or text message on both your website and Facebook Messenger. We can answer the chats for you, ensuring your team has time to assist your in-store customers.
  • We’ve created DriveCentive homepage pop-up banner images to help you keep your customers informed on all precautions and procedures your dealership is taking during this time.
  • Lastly, we invite our Dealer eProcess customers who are not currently utilizing our digital retailing tool, SARA, to enhance their online processes by adding SARA for FREE. Allowing your customers to complete the car buying process online will be vital during these unprecedented times.

The Dealer eProcess team is here to assist.

Please contact your AE or click the Start Now button to reach out to our support team 24/7 and start utilizing these offerings immediately.

Thank you for your partnership and loyalty,
The Dealer eProcess Team
#DEPcares

CHAT UNLIMITED

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DRIVECENTIVE

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SARA

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Offerings available to current Dealer eProcess customers only.  Current DEP chat customers do not qualify for free chat, current DriveCentive customers do not qualify and free DriveCentive (DEP websites only), and current SARA Digital Retailing customers do not qualify for free SARA Digital Retailing.  Free offerings valid for a limited time only, Dealer eProcess reserves the right to suspend the free offerings at any time. 60 days free. SARA Lite, without TransUnion connection will be used.