- Eric Wilson
- LaFontaine Auto Group
We at LaFontaine Automotive Group switched to Dealer e-Process after meeting with Dave Page and his team. They are not only very knowledgeable about what a Dealership needs to be successful online they are built by "Dealer People". We are very impressed with the style and functionality of all our sites and with tech companies that is usually where it ends. In my experience once you are active with this type of service the sales department goes away and the nightmare of the support department starts. Not at Dealer e-Process! They get it, they understand Dealerships are designed to sell cars not update and create web pages. The support staff at Dealer e-Process is second to none. Not only do they understand "Dealership Terms" they act FAST.
- Dave Sosnowski
- David Bruce Auto Center
Great site performance with lots of calls for action from customers. Super support for changes, updates, etc. Easy backpage to use. Great for social site connection, facebook, twitter, youtube, etc. Definitely on the ball!
- Caroline Grossinger
- Grossinger Auto Group
Been with Dealer e-Process for over a year now. We are a large autogroup and always found it very difficult working with our older vendors Dealer.com and Dealeron. The customer service is outstanding at Dealer e-Process. It's nice to know I can pick up the phone and not be "put through the system" of a large company when I need help. Dave Page and his staff has gotten us to the top of the search engines with their SEO techniques and we are generating leads more than ever by blanketing the first page of Google in Chicago for all the brands we sell. A job well done and a client for life.
- Jim Haley
- Anthony Pontiac GMC Buick
When we agreed to have you build a new site I had no idea that this could be done as quickly and professionally as it was completed. I was not use to that kind of service or anything close to it. From the receptionist to the developers and programmers everyone went above and beyond the "Call of Duty" to make sure that the site was as presented and more.
Because of our partnership I finally feel like I can get back to selling cars and stop what seemed to be a career in programming that was doomed from the start. The website is great looking and works as good as it looks with features that I did not have on the old site and didn't know existed.
- Jack Emerson
- Haggerty Ford
You can buy a zillion leads but if you can't get them in the door you're dead. Dealer e-Process does a terrific job of getting the customers into the door. Once we get them into the store, we can sell them.Our salesmen are crazy about it because they know there is a high percentage chance they can sell a customer who walks in the door.
Gil's Jeep has been with Dealer e-Process since the middle of November, 2008 and we have had more web activity than we would have received with our old website over a 3 month period. The quality appearance of our site and the ease of making changes has been just awesome. Chris Wallington, our sales rep has been nothing short of fantastic at coming through with all promises made. None of my previous experiences with any web providers have been even close to the superior product Dealer e-Process provides. I am quite glad I read the article on them in Automotive News, or I would never had started this relationship. Thanks Maria, please keep those hits coming.
- Jen Shultz
- Zimmerman Auto Group
I am beyond happy with Dealer e-Process. We came from a Dealerskins website and its old outdated technology to an SEO lead generating machine. We were no where to be found online before they took over our site. The SEO report they send us monthly lets us know exactly where we stand on the keywords and phrases that mean something to us. Our site was done in 7 days start to finish. The biggest thing I like is "I can make all the changes myself". When I had Dealerskins I had to call, and then wait a week to get something done. Check Dealer e-Process out! I am very happy and will be adding their live chat product on soon. It will be cool to have live chat 365 days-a-year and they do the chatting for you. Very cool thumbs up!
- Amy Campbell
- Ed Schmidt Auto Group
The Ed Schmidt Automotive Group would like to express our sincere appreciation to Dealer e-Process for the outstanding service you provided in developing our company's new website.
We challenged you to develop 3 new websites for our three locations which house over 9 makes and models. Our primary focus and reasoning for a change was to increase internet traffic. It was a seamless transition, incredibly only taking one month to develop! Over the first two months we received a dramatic increase in genuine leads and doubled our sales.
The support staff at Dealer e-Process is terrific – Brent, Karen, Bryant and the entire company have been very helpful! When changes are required it is done within hours. As for our old provider it would take days. One of the most intriguing components that drove us to switch to Dealer e-Process is the Live Chat Tool. We can't say enough about Live Chat. The Live Chat call center serves as an immediate greeter 24/7 to anyone that visits our site, then gathers information from the customer and forwards it immediately to the dealership. The Live Chat leads have been fantastic, as they have provided us with the particular vehicle that the customers are researching. We are then able to respond immediately and set up an appointment to finalize the sale.
Thank you once again. The design of our new website has been the best investment we have made!
- Joe Cooper
- Cooper Auto Group
As everyone here knows, as an Internet Manager I am in charge of producing more with less. Dealer e-Process has Live Chat that is administered by them - not the dealership. I dont have time to waste or money to burn paying a BDC person to do live chat for the dealership. Biggest problem is, we have a ton of traffic across 17 websites for our dealership. Dealer e-Process greets every customer that comes to the website with live agents 24 hours a day, 7 days a week. We have generated over a 1000 leads in one months time by simply using their service to greet every customer WITHOUT the customer having to initiate the contact. Check this service out, its cheap and they do a great job generating web browsers into leads.
