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Review Monitoring / Management
Reviews are a great way to monitor your customer service and your competitors. Our platform enables dealers to see their reviews in real time, in ONE login, for all of the most important auto related review websites such as: Google, Yelp, DealerRater, Edmunds, Cars.com and many more. Respond to reviews online and demonstrate that your dealership cares about the customer to drive loyalty and referral business.
Dealer Watch is now more powerful than ever with full website implementation. With innovative Dealer Watch functionality, you have the ability to display customer reviews on your websites automatically – just set it up once, and never worry about it again. Our pioneering tool has been developed to pull your dealership’s latest customer ratings from across the web, providing you a first-ever product in this space. Even better, the new Dealer Watch review implementation tool is customized to pull in 3-star reviews and above, giving you the control to only display positive reviews on your dealership’s website.
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Who are the top performing car dealers in your market? Choose 5 of them and benchmark your reviews versus theirs in real time. Spying on a competitor has never been so easy. Figure out quickly where your dealership needs to move the review needle.
Social Media Monitoring
People may be talking behind your back, but at least you will know it! It’s time to get into the conversation, and our platform will enable you to do exactly that. All of the most important social media outlets such as Facebook, Twitter, Foursquare, Yelp, Google+ and many more are all accessible in ONE location for you to monitor, and respond!
Local SEO Tracking
The most overlooked part of SEO is Local Listings on the internet. Most car dealer’s local listings are a train-wreck to say the least. “Why doesn’t my dealership show up when someone types in ‘Chicago Toyota Dealer’?” See where your store listings show up in the search engine results pages for search engines like Google, Yahoo, Bing and Yellow Pages. ONE platform can search and identify both your main domain and individual store pages. Identify all of the problems with your local listings all in from ONE platform. Track improvement over time with user-friendly charts and graphs.
They say a picture is worth a thousand words. How do you manage the pictures being posted about your dealership all over the internet? Our platform now makes this easy! Our platform will gather pictures tagged to each store from across the social web, including Instagram, Yelp, Google, etc, and display them in ONE convenient location.
Summary Reports and Email Alerts
The Store Summary Report is an overview of the online content found regarding your dealership location. Specifically, the reports focus on your store’s online presence, including what people are saying about the location, as well as how your dealership stacks up against local competitors. The store summary reports are sent at the beginning of every month, but can also be easily accessed in the Dealer Watch dashboard at any time.
Dealer Watch Alerts allow you to take immediate action and respond to positive or negative reviews in a timely manner. Remain up-to-date with what customers are saying about your dealership with email alerts that show you when and on which site the review was submitted as well as the review itself! Just another way Dealer Watch makes it easy to manage your online reputation.