Archive for the ‘Auto Dealer SEO’ Category

How Youtube’s New Standards and Changing Strategies Affect Automotive Dealers

Monday, December 10th, 2012

YouTube recently invested over $100 million dollars in some of their top-performing channels. They only invested in a few of their top 100 channels, and some channels got left out in the cold. However, it is possible to make money and reach a new customer base on YouTube without Google’s financial backing. Thanks to AdSense and the YouTube partner program, anyone with a little bit of talent and a lot of drive to succeed can make money just by uploading quality content to their own YouTube channel. But that’s not the only benefit of broadcasting on YouTube. For auto dealers, the marketing possibilities are endless, and many dealers have found that this is a cheaper, more effective way of reaching potential customers than the traditional advertising methods of print and television. You can reach a huge customer base via YouTube that is virtually untapped. And all it takes is a camera, some editing software and a few minutes of your time on a regular basis.

YouTube started out as a quick and easy way to upload simple, homespun videos to share with family and friends. Then beauty vloggers, comedians, musicians and movie producers later took YouTube to the next level and turned YouTube broadcasting into big business. With Google’s buy-out of YouTube and the funding they’ve poured into the Internet video giant, YouTube is poised to eclipse major cable outlets and take over the broadcasting world. Movies, television shows, music videos and other streaming media are all available at your fingertips whenever you want it. With the ever-increasing popularity of streaming media comes more advertising opportunities. While television and print advertising campaigns are expensive and it’s difficult to reach your target audience, YouTube has solved that problem. Advertising is free and your reach is greater.

Many prospective buyers avoid dealerships because they are intimidated by salespeople. Many of these buyers lead active lives and don’t have time for conventional television viewing and get their news online as opposed to printed newspapers. They use a DVR or other recording device to watch their favorite shows, which allows them to skip through commercials and advertising. As a result, they miss advertisements from local businesses, including your dealership. This means that your advertising dollars are being wasted. This younger generation has learned to use the Internet to access the information they want whenever they want it. YouTube videos allow them to see a product from all angles while they learn about the benefits and why they should buy it. An interesting video will get them to come visit you, but stale content will drive them away. YouTube videos also come up in the Google search indexes, so if you keyword your descriptions properly, your videos will be on the first page of Google search results and reach your target audience faster.

So, how do you tap into this market? If you don’t have a quality video camera, now’s the time to invest in one. You don’t need to spend thousands on a state-of-the-art filming studio with lights and multiple cameras. Just a decent hand-held camera will get you going. And don’t forget the editing software – many YouTube success stories use Sony Vegas. It’s easy to use and is great for beginners. You’ll obviously need a computer, but if you are reading this, you probably already have one. Pretty simple, right?

After you get your equipment, you need to set up a YouTube presence. This is also really simple. Just open a YouTube account and follow the prompts – the site will walk you through the process. Then you are ready to upload videos. You won’t earn money from YouTube on your videos at first – your first goal is to attract traffic and get prospective buyers in your doors through the use of your channel. Once your channel proves that it can attract traffic, YouTube will invite you to partner with them and you’ll be able to earn AdSense revenue. Right now we are just focusing on advertising and moving cars off your lot.

Now that you’ve got the necessary equipment, you may be at a loss as to what to film and upload. The first video that any YouTube channel should have is a welcome video to serve as an orientation for prospective buyers. Get some good video clips of your lot and some of the vehicles you have available. Shots of the inside of your dealership are great to show the buyers what to expect when they visit. Some interviews with the staff and members of the sales team can put buyers at ease and get them in the doors. You might also include clips of satisfied buyers of all ages and income levels.

Now that you’ve got your orientation video up, you need to keep adding fresh content on a regular basis. If prospective buyers visit your channel and see that you haven’t uploaded a video in months and the last content on your channel features cars from last model year, they’ll move on. It is recommended that you upload a new video to your channel at least once a week. Showcase new models or new inventory that you’ve acquired. Feature current pricing specials, interest rate cuts or rebates. Special events and dealership news are big hits, especially around the holidays. Keep your content fresh and interesting.

Your descriptions for your videos are as important as the videos themselves. Make sure you include keywords that might be used by individuals that are searching Google. This allows you to pop up first in search results. Include your dealership name and location, car makes and models, and any other pertinent information that will bring in traffic. There are many tutorials on keywording and SEO (Search Engine Optimization) on the Internet to help you if you are unfamiliar with this.

YouTube allows you to tap into an unreached market. Just keep it simple and don’t be intimidated. Remember that everyone can use YouTube – even preteens and the most computer-unsavvy individuals are filming and uploading videos every day. It’s simple and everyone can use it. It also costs you nothing to establish a YouTube presence, and you’ll reach potential customers that may never have found you.

Check out more from Dealer e-Process at www.facebook.com/dealereprocess and on Twitter at @Dealereprocess. 

 

Dealer e-Process Recognized with 2012 AWA Awards: Top Rated Mobile Website, Top Rated Merchandising Tool, And Pinnacle Platform Search Marketing

Tuesday, November 13th, 2012

September  2012, Las Vegas, NV– Dealer e-Process was a winner at the 2012 Automotive Website Award (AWA).  The company was recognized this year for Top Rated Mobile Website, the Top Rated Merchandising Tool, and  the Pinnacle Platform for Search Marketing.  The 2012 Automotive Website Award ceremony took place at the Aria Hotel and Casino in Las Vegas. Over 600 automotive industry professionals attended this prestigious awards ceremony, which identifies the most innovative technology and software solutions for automotive retailers.

 

This year, 41 awards were presented to companies and individuals that represent innovative solutions for car dealers in the areas of website design, mobile technology, social media, proactive chat, merchandising tools, CRM, reputation management, advertising, customer service and industry thought leadership.

 

Dealer e-Process was one of the finalists this year recognized with multiple awards including; the AWA for Top Rated Mobile Website, the Pinnacle Platform Search Marketing Award, and the Top Rated Website Merchandising Tool Award.  PCG Consulting congratulates Dealer e-Process and their employees for being recognized above their peers in these competitive categories.

 

The AWA awards are the highest recognition for companies that cater to automotive dealers. The honorees are selected after a rigorous testing and evaluation from the staff at PCG Consulting. PCG is a leading consultancy firm that assists car dealers with best practice solutions for business operations and marketing.

 

The AWA ceremony was held in conjunction with AutoCon 2012, which exceeded all records for first year attendance at an automotive conference. AutoCon has set itself apart by offering an innovative conference format with an all-inclusive attendee package that has changed the dynamics of automotive conferences.  Dealer e-Process is proud have been among the first sponsors of AutoCon

 

PCG Consulting has created a 2013 Automotive Buyers Guide and Reference Book, which documents the 2012 AWA winners and supporting documentation for their choices. Electronic copies of the book can be download on Apple iTunes and Google Play on October 1, 2012.

 

Printed copies of the 2012 AWA Buyers Guide and Reference Book can be ordered for $50 a copy by contacting Nicholas Casci at PCG Consulting at 732-450-8200.  Shipping charges will be added to your order based on the number of copies ordered.

 

About Dealer e-Process:

Dealer e-Process is always on the cutting edge of the latest new technology in web design, SEO, and SEM for the automotive industry. While there are a plethora of website building companies for car dealers to choose from, Dealer e-Process is truly a cut above the rest. Despite the fact that they recently won the 2009 ASMA Leader Award for SEO (which speaks volumes for their reputation), Dealer e-Process continually strives to achieve excellence in three main areas when it comes to website production and maintenance: user interface, search engine optimization (SEO) and customer service.  Check them out at www.facebook.com/dealereprocess and on Twitter at @Dealereprocess. 

10 Ways Auto Dealers Can Increase Social Media Followers by Maria Espinoza

Wednesday, November 7th, 2012

Creating an authentic and exciting social media presence is not a mystery. While it requires some hard work and dedication, an auto dealer can increase business and interest in their products and services. Social media is one of the best tools to take marketing to the next level.

Use or re-examine the following steps to make the most of your social media following – and its potential.

#1: Getting Started on Facebook

There is no secret: Facebook is the cream of the crop when it comes to social media. It’s impossible to ignore Facebook and do well on social media.

Ensure that everything is accurate and up-to-date on Facebook, including contact information. Take advantage of the ability to add video and media, and to market content from your company’s blog on the site.

Steps six through 10 will continue themes that certainly apply to social media sites observed.

#2: Integrating Twitter

Another social media giant is found in Twitter. The 140-character update network is a little tricky to get used to, but the following possible is impressive.

Building off of the first point, it is a strong strategy to echo much of what you post on Facebook with Twitter. There are even tools to do this automatically, though they’re best avoided (you want to add hashtags and other Twitter-specific characters on your own). You can certainly post more on Twitter than Facebook – and get away with it.

#3: Creating Content on YouTube

Hilarious auto commercials and footage from work in the community are great. Take advantage of a second tier social network in YouTube that still carries impressive viral weight.

Get creative and take advantage of cross-marketing opportunities – which is a common, effective theme with social media. Embed videos into Facebook and provide Twitter followers with shortened, trackable (for metrics) links to your blog – driving traffic to your website – for the video.

#4: Reaching Out to Pinterest

Pinterest is one of the fastest growing social networks. For B2B marketers, 26 percent use the network, a 26-percent increase from the previous year.

Gorgeous photos related to the industry will create Pinterest-based followers. Consider cars, accessories, and anything that is entertaining and emotionally-relevant here. Of course, attach your website address to each photo for some viral traffic; it doesn’t have SEO value, but it can generate traffic.

Cross-market Pinterest photos on other networks to enjoy further benefits.

#5: Exploring New Networks like Kumbuya

The previous four can be expanded to new networks for the auto dealership. One of these bright spots is found with Kumbaya.

This social media site allows people to form Tribes, which bring together people with similar interests. It can lead to inspirational ideas and other great things in that Tribe. Businesses can use the site to encourage great discussions and to share relevant content. Future social commerce integration is on its way, offering more potential for businesses.

#6: Determining the Scope of Social Media

Where will your auto dealership draw the line? Will you add Google+, Flickr, Vimeo, and more to the equation – or keep it to two or three?

Carefully consider which social networks you’d like to approach. Also, ask other important questions about your strategy. Think about how much time you’d like to dedicate, evaluate your budget for content, and consider how it will all integrate on the blog and website.

#7: The Art of Content Management

Businesses can enjoy social media success by posting interesting articles, blog posts, images, and videos on social media outlets. If the content is good enough – and integrated with other items to be explored – chances are strong.

Keep customers up-to-date with developments at the dealership, such as new product lines. Explore media-centered content as well, and mix in helpful articles to provide meaningful content. Dry content will prove counter-productive.

#8: Sales and Promotions

Research shows that many followers don’t track businesses because they feel loyalty – they want discounts. That’s a bit simplistic, but there’s certainly truth here.

Use this to your advantage. Provide customers with sales that they won’t find anywhere else – and market this in other places to encourage social media growth. One company, VUDU, posts pictures of movies on Facebook, awarding the first correct contestant with a movie credit.

Creativity pays in the social media world.

#9: Keeping Things Interesting

Great content, media, and promotions – they are the key to a healthy social media presence.

Balance it all out and keep things interesting. Find ways to connect with your audience, even going a little bit outside of traditional marketing. For instance, you could cover nonprofits in your area, giving them a bit of media attention and providing customers with a great story. Playing an interactive role in your community can improve brand awareness and develop a relationship with that organization, as well.

Sticking to marketing updates and asking for comments and shares won’t cut it. You have to provide insightful content, great deals, and eye-opening media. Add in some dealer updates and news. Keep customers on their toes and interested.

#10: The Mixed Bag of Social Media

Head to a big retailer’s Facebook page. Look at the section where posts from “fans” are kept – and you’ll see a trend that your dealership might encounter: customer service.

Sites like Facebook are transforming social media into an avenue for customer service. It’s a popular trend. For your business, it is important to realize that this may become a reality, as well as the unwanted effects of a strong social media presence.

What does this mean? Prepare yourself for negative feedback. When it comes to social media, there is a lot of weight for brand awareness – reacting to feedback appropriately and promptly is vital. After all, it is quite visible for everyone.

Overall, social media can be a powerful way to improve your dealership’s visibility. It can provide a great deal of opportunity. Carefully consider how to integrate some of these elements into your social media plan for optimal success.

 

Marie Espinoza can be seen at Internet Battle Plan XIDecember 11th-12th.  She can be reached at 877-551-2555

Follow Dealer e-Process on Twitter at www.twitter.com/dealereprocess and on Facebook at www.Facebook.com/dealereprocess

 

Using Social Media For Lead Conversion by Neil Bianco

Wednesday, October 24th, 2012

How will you convert your Facebook fans and Twitter followers to buyers? While there is no magic formula, it should certainly be seen as something that is cultivated. The rules change once you exit landing pages and copy-filled web pages – as trying to “sell” people on social media will likely land your dealership on the wrong side of a “like.”

Knowing the Limits

No one likes to follow a boring brand or business. According to 52 percent of respondents cited by Social Media Influence (SMI), repetitive and boring posts are the reason for not following a brand on Facebook any longer. A separate look at Facebook no-no’s from SMI revealed that too many notifications and marketing-heavy messages were also the reason for the “unlike.”

It actually makes perfect sense. There is a place and time for marketing-related messages and announcements – but there’s also a thin line between what’s reasonable and what’s too much. Social media is a way for people to connect with loved ones. As it relates to businesses, they want to save some money and perhaps keep tabs on their favorite businesses.

The numbers reflect this. Mindjumpers notes that 58 percent of those who liked a brand on Facebook did so because they are a customer. For 57 percent, they wanted to receive discounts and promotions.

An Exciting Social Media Presence

Keep your social media followers on their toes. While there is a time and place for marketing, you should also explore the hottest item on social media – content marketing.

Forbes noted that, per a recent study from B2B Magazine, content marketing is the most important tool cited by B2B marketers for: generating leads, brand awareness, thought leadership, and sales. What was the most-used method for content? Indeed – it was social media, at 80 percent.

Users crave exciting articles, pictures, and items that they can share with their contact on social media networks. By providing unique content – and only then mixing in industry-specific news, developments with the business, and great discounts and promotions – businesses can improve their social media presence. A business can keep customers engaged, and appeal to those that aren’t following them on social media sites.

Impressing Audiences

Sometimes, all it takes is a little creativity to appeal to your audience. For instance, Amanda Nelson notes a couple of examples from Avon and JetBlue that is instantly appealing.

By using visuals to engage with users, it’s easy to see how these brands had instant success with the post. Having content that “jumps out” at the customer can be incredibly effective at generating buzz – leading to better lead generation and word-of-mouth advertising on social media sites.

This also works for text-based content. If you have content that’s hosted on your business’ blog, share it on social media to appeal to your followers. It’s easy to see how 38 of the most surreal beaches and coastlines on the planet and 15 Photo Blogging Tips From the Pros catch the eye of the reader – and the content impresses.

Look for visually-appealing content and items that “jump” out at the reader – sparking interest and creating buzz on social media sites.

 

Capitalizing on Great Content

When you create buzz, you can reap the benefits of having a high number of likes and shares. Your audience will naturally grow on social media sites.

But how do you improve leads? As you are producing great content that appeals to readers, work in well-timed promotions and specials that offer value to the reader. One very strong idea is to present exclusive sales for customers that follow you on a specific network.

Don’t forget about putting links in the right places. If you are sharing content posted on your blog, use links that direct social media followers to your blog. This can improve your website traffic and make use of current call-to-actions to transfer the reader into a customer. At Dealer e-Process, custom websites can integrate social media and blogs for maximum effectiveness.

The Next Steps

It is no secret. While many businesses try to overdo matters with marketing on social media sources, others are finding great success. They use a balanced approach that utilizes the following:

  • Content marketing that appeals to customers. It provides emotional or useful content that leads to likes and shares to increase visibility.
  • Integration with the website and blog of the business. This powerfully works in other marketing areas that can convert the lead (i.e. call-to-actions on the website).
  • Interesting posts. Users like hearing about industry news that is interesting. By covering news in the industry (i.e. latest news on futuristic automobiles), you establish your dealership as an expert in the industry.
  • Awareness. Customers will use social media as a means of customer service. Be aware of these dynamics that are developing on social networks, as quick, effective customer service is a way to cater to your customers. After all, others will see how you are treating these individuals.

Social media is a great way to take advantage of your user base, growing and nurturing it for impressive business growth. As the numbers and success stories reveal, it’s about offering value and even entertainment to the customer. It can start with interesting content, an eye towards customer service, and integration with the website and blog to take advantage of marketing opportunities.

Staying Adaptable: Tablet and Mobile Marketing Trends For Auto Dealers by Maria Espinoza

Monday, October 15th, 2012

Auto dealers can significantly increase sales and brand recognition with specific iPad and tablet marketing campaigns. Due to the current and future rise in the use of mobile devices, this segment deserves a great deal of attention from car dealership marketing departments.

With small and large car dealerships leveraging mobile content, some innovators are already setting the stage in this industry. Some best practices advice can come into play for dealerships looking to utilize mobile marketing methods.

The Uncanny Potential for Mobile Marketing

What happens when a visitor views a non-optimized website for mobile on their tablet or smartphone? According to SmartMediaTips, 61 percent of respondent would visit the website of a competitor.

This is the pulse of the mobile world, where, according to the same source, the average response time for email is 90 minutes – compared to a mere 90 seconds for text messages. Customers are enjoying mobile content that is optimized and useful. After all, SmartMediaTips also notes, apps account for more than half of an individual’s mobile phone usage.

Yet, is there real promise for auto dealers in the mobile market? A few stats on an infographic from Mashable point to the affirmative:

  • By 2015, the mobile web is expected to reach nearly two billion users, resulting in more people using a mobile device to access the web than a desktop – allowing dealers to capitalize on this clearly growing trend
  • Over 50 percent of mobile Internet are over the age of 35 (the majority, 25.6 percent, are in the 25 to 34 age group range) – right in the range of most new car buyers
  • The top four uses for mobile technology are text messaging (74.3 percent), photos (60.3), email (40.8), and social networking/blogs (35.3) – all relevant to car dealership marketing methods

Merging Mobile Marketing to the Auto World

Michael Singer notes the J.D. Power and Associates 2012 Autoshopper Study which points out that – for 2010 to 2012 vehicle lease or purchases – 20 percent used a smartphone to help with the purchase. Most used mobile devices to look up manufacturer information, availability, dealer addresses, and information from social media, Singer notes.

A look at the use of mobile marketing from Ken Kraemer elicits a couple of important considerations for car dealers:

  • Keep Up with the Times: Singer agrees that dealers must “be in the know,” so to speak with tools that customers are using to stay competitive with price points. Kraemer singles out newsfeeds – ala social media – as a way to keep up with what customers are doing. As social media sites are creating dedicated apps for their networks, dealers can engage followers on mobile devices in this area.
  • Value: Kraemer points out how saving money and even emotionally-appealing content and media can be impactful for brand awareness. Some Mercedez-Benz dealers are doing just that with iPad-based sales tools, reports Chris Shunk. It doesn’t just provide a visually-appealing experience for the user, but it helps dealers connect to customers with offers and shorten turn-in times on leased vehicles.

Questions for Auto Dealerships to Ask

While an average auto dealership may not be able to incorporate iPads in every showroom, or rework an entire website to accommodate the latest social media sites like Tout and Pintrest, there are plenty of ways to appeal to mobile users. Some important questions can be asked to help determine which avenues are best for the target market:

  • Website Adaptability: Is the website optimized for mobile adaptability? Recently, Dealer e-Process won an award for mobile sites based on an adaptive mobile platform that illustrates this important element.  You website should work across multiple platforms from tablets to mobile to even TV in the not to distant future.
  • Lead Generation: Does the current client database incorporate mobile-friendly avenues of marketing? Direct email marketing with targeted and useful SMS can be quite powerful for a dealership (extending to customer service, such as when a serviced car is ready).
  • Social Media: Can customers “check in” to the business, paving the way for social media word-of-mouth and advertising possibilities? Which social media sites should be targeted? Also, consider a site like Pinterest, where plenty of car-related pictures could have traction on the web.
  • Tools: How will the business know what is working? It may be valuable to look into social media and website analytics to see who is coming to the site, the use of mobile devices, etc.
  • Valuable Content: From apps to interesting email and SMS messages, is the content valuable? Does the blog, if applicable, relate to the customer (and gain SEO traction)? How can content generate more shares and likes?

In this growing mobile marketing world, auto dealers are well-advised to do some soul searching to make the most out of this opportunity. It clearly seems to be a permanent part of the online marketing world – and one that can drive sales, customer service, brand recognition, and more.

Dealer e-Process Is Teaming With Google To Host A New Google Webinar

Wednesday, October 10th, 2012

Presto! Google kills your good reviews

Thursday, August 30th, 2012

Dealers stunned by purge, get no details

Early this month, dealer Scott Pitman watched in dismay as Google deleted 400 of his customer reviews over two days.

Google left his Suzuki of Wichita dealership with just nine reviews — all negative — on a Google page, which cratered the store’s stellar consumer-review rating of 29 of 30 possible points to no score, Pitman said.

The purge came without notice or explanation, he said, and Google offered no chance to appeal.

“Google believes it can do whatever it wants and has no accountability,” said Pitman, whose store in Wichita, Kan., is Suzuki’s top-selling U.S. dealership.

Google also unilaterally deleted all but a handful of customer reviews from the Google+ Local pages of Fisher Auto Inc. in Boulder, Colo.; North End Motors, a used-car dealer in Canton, Mass. — and, by Google’s own admission, numerous other dealerships.

The Internet giant — which since has restored some of the reviews — offers no detailed explanation of why or how it did what it did. But the company said in a statement provided to Automotive News that it seeks to prevent “spammy” content, even at the risk of sometimes removing legitimate reviews.

“We know this is frustrating when it happens but believe that overall, these measures help everyone by ensuring that the reviews appearing on Google+ Local are authentic, relevant, and useful,” the statement said. Google declined to elaborate.

Pitman’s experience underlines both the marketing power and the pitfalls of Google. The Internet behemoth is connecting dealerships with a growing portion of their customers — but dealers have far less control over Google’s interactive features than they do over traditional advertising media.

The three stores said their reviews are legitimate, obtained by requests over several months to sales and service customers. They are at a loss to explain why Google cut them and have failed to get Google to discuss specifics.

The three have filed separate complaints about their treatment with the Federal Trade Commission. Pitman said he isn’t optimistic that the complaints will move Google.

Savvy dealers are active in requesting online reviews from customers to try to get an edge with the 90 percent of car buyers who start their shopping on the Internet, according to widely accepted marketing figures.

But some dealers accuse other dealers of salting their sites with bogus reviews, an activity difficult for casual observers to detect.

One of the crucial venues for reviews is on the Google+ Local page, for which dealers sign up, at no charge. Shoppers get to that page by clicking on the “Google reviews” link that typically appears on the first page of a Google search for a dealership.

The Google+ Local page, which includes Google’s red pin and a map, also shows the dealership’s score, its address, phone number and often links to inventory.

Other influential review sites are dealerrater.com, yahoo.com and yelp.com.

After Google’s deletions this month, Fisher Auto, the parent company of Fisher Honda and Fisher Kia in Boulder, Colo., saw the number of its Google reviews plunge from 300 to 11, said Mark Brady, the executive director.

The 11 reviews that Google left on the dealership’s page were predominantly negative, Brady said. That caused Fisher Auto’s previously stellar rating of 29 of a possible 30 points to fall into the single digits.

North End Motors had its reviews slashed from 156 to 10, said the president, Mohammad Ahmed. North End’s rating fell from 28 to 5.

With Google searches responsible for sending two of every three shoppers to dealership Web sites, Ahmed said he is worried that the loss of reviews on his page is costing him sales.

He said: “I know myself that I wouldn’t buy from somewhere if I couldn’t see reviews.”

Power of reviews

Industry data show a link between strong dealership review ratings and the willingness of shoppers to consider the store.

For example, Volkswagen of America this year found that dealerships that attained an average score of four stars or better (out of five) on consumer reviews received 32 percent more traffic to their Web sites from Google searches than those with one or two stars.

The study was completed soon before Google switched review ratings from 5 stars to 30 points this year.

In recent days, Google has restored some of the old reviews to the three stores’ Google+ Local pages as mysteriously as the search engine took them away, the dealerships said.

Suzuki of Wichita received 46 back; North End Motors, 20; and Fisher Auto, 90. Suzuki of Wichita’s rating late last week had jumped to 27 of 30 points, compared with no score after Google’s deletions in early August.

While Fisher Auto’s Brady said he’s happy to have the reviews back, he remains frustrated by Google’s lack of due process.

Brady said he had no notice that his reviews would be purged and was offered no appeal when they vanished.

Like Suzuki of Wichita and North End Motors, Fisher Auto was active in encouraging sales and service customers to post reviews, though both say they never altered them or sought to influence a customer from posting a good or negative review.

“I feel like I’ve been penalized for encouraging reviews,” Brady said.

No appeal

Because Google has no stated process of appeal on the matter, Suzuki of Wichita asked for an explanation from the Google representative who monitors the store’s purchase of Google paid-search ads, Pitman said.

Pitman showed Automotive News his e-mail exchanges with Google. The Google representative’s statement was much like the company’s official statement, saying that “sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse.”

About a year ago, dealers confronted a similar situation in which Google had unilaterally deleted those customer reviews on Google search pages originating on third-party sites, such as dealerrater.com.

Last week Pitman said his staff has gone back to work rebuilding its basket of Google reviews by asking all sales and service people to encourage customers to use a Google site to place reviews.

Meanwhile, he said, he’ll have to guess what Google finds acceptable in the absence of specific guidelines or an explanation of the recent purge.

“We need a set of rules,” Pitman said. “Google hasn’t produced one.”

Originally Published on www.Automotivenews.com by David Barkholz

Frustrations Grow With Google+ Local and Lost Reviews

Monday, August 20th, 2012

There has been a lot of talk lately about the issue that businesses are facing on Google + Local with reviews.  Business owners are enraged and are threatening lawsuits against Google and are starting to compare their platform to the review filter that has been commonly hated at Yelp.

We decided to try and test a few things for business owners we work with to see if there are any ways they can still solicit reviews and not have to worry that their hard-earned reviews will disappear a week or day later.

One of our employees had a review they posted disappear recently and so we used this to experiment and see if we could get it to show.

As Mike Blumenthal has stated, “Usually Google will admit to technical errors and bugs but in this case, it appears to me that this is just a new spam abatement algo”.  What this means for business owners is that unlike usual, the reviews will probably not return (like in the past) unless Google changes this algorithm.  Convincing Google to change an algorithm definitely sounds like a harder task than getting them to fix a bug in their system that simply “lost” reviews.

Here are some of the theories I’ve heard of that might explain why reviews are disappearing:

  1. It has something to do with the IP address the review was posted from.  Example: If you have a location where 50 different Google accounts have been created and reviews were all posted from this location, the reviews would get filtered and seen as SPAM.  If this is true, it would be nice for Google to confirm it since in the past they have said that onsite review stations are okay.
  2. Referencing a person’s name in the review.  A few people were commenting that they noticed the reviews that weren’t showing were ones that contained people’s names in them.  When they removed the person’s full name from the review, the review showed again.
  3. Repetition of words in a review.  Having the same words repeated could be a signal of spam.
  4. Having the same review on Google as other sites.  Google states in their review guidelines: “Don’t use reviews for advertising or post the same or similar reviews across multiple places.  I would think this means you shouldn’t post the same review for more than 1 business but some are interpreting that it means you can get the review removed if the same wording also appears elsewhere on other review sites (like Yelp, TripAdvisor etc).
  5. Solicited reviews are more likely to disappear.  Yelp has been known for its nasty review filter and it looks like Google is about to join that list.  Jade from Google commented recently that “soliciting reviews is suspect behavior for our systems”.
  6. Review frequency.  Posting tons of reviews out of the blue all at once might get your profile flagged and your reviews pulled.
  7. How the person arrived at your G+ Local page.  We’re noticing that businesses that have links to their G+ Local page in their email signature or on their website may be more likely to experience their reviews disappearing vs businesses that collect them via a person searching on Google and finding the business listing that way.

In our testing, we were able to find a way to get 2 different reviews posted from 2 different profiles to show (these reviews previously didn’t show no matter how many time they were edited.  All we did was login using a mobile device (in 1 case it was an Ipad and the other it was an Android phone) and repost the review  using the Google Local (formerly Google Places) app.

It’s interesting to note that all these reviews that are “missing” are always visible to the person who left them when they are logged into their account.  They are just not visible to anyone else when viewed publicly.  However, in both cases we tested, the reviews did not show at ALL when we logged in on the mobile device, even if we were logged in.  If we logged into the same accounts using a desktop or laptop, the reviews would show.

Our advice?  If you are asking someone to review your business, see if they can post the review from a mobile device (if they have one).  It appears like this might be the safest thing to do at the moment if you don’t want the review disappearing into the eternal abyss.

Originally Posted by at imprezziomarketing.com/seo-blog

 

How Content Creators Benefit From The New SEO

Thursday, June 28th, 2012
Because of big changes in the SEO landscape, designers, photographers, videographers and writers have new opportunities to build their reputation, expand brand awareness and generate more leads. This post describes five important developments that content creators should be aware of, and then we’ll outline several ways to capitalize on them.

(Smashing’s side note: Have you already bought the brand new Smashing Book #3? The book introduces new practical techniques and a whole new mindset for progressive Web design. Get your book today!)

Five SEO Developments That Favor Content Producers

Thanks to self-publishing and social networks, the world is drowning in content. Google’s response: make it easy for searchers to drill down to exactly what they are looking for. Today, we can perform a search and look at the results all together in one big chunk, or we can carve off just a piece. We can look at search results from complete strangers, from people we know or from both. In the past, search results simply connected keywords to websites. Today, in pursuit of an easier way to drill down, Google also connects keywords to social networks, user behavior and authors. Here are five ways this is playing out, and why it’s all great news for content creators.

1. Personalized Search

While search engine users are accustomed to getting objective results on search engine results pages (SERPs), Google now serves up “subjective” results as well. When logged into Google and with personalized search turned on, you will see SERPs that include results based on your Web browsing history, as well as content authored or endorsed by your social connections.

Personalization can radically change what you see in regular searches and image searches. Here is a Google image search that demonstrates the difference. My search for “how to use twitter” with personalization turned off yields the following:


Image search without personalization.

With personalization turned on, the results look like this:


Image search with personalization.

Notice that the first two rows of images are completely different. At the top of my personalized search, I see 10 images associated with my Google+ connections. With personalized search turned on, I also have the option to view only my personal results.

This is intriguing. Google is doing everything it can to encourage personalized search. It has a selfish interest in doing so: it wants as many people as possible to be logged into Google for as long as possible, using Google products, providing Google with data and being exposed to personalized Google ads. As personalized search gains traction with users, content creators will be able to gain a lot of search visibility in three ways:

  1. Creators become visible to their direct connections.
    Content associated with a particular creator will get top position in personalized searches conducted by people who have circled them. Imagine what would happen if a creator tripled the number of circles they were in, or if Google began to incorporate Twitter and Pinterest follows into its personalized search results.
  2. Creators become visible to their indirect connections.
    If a creator’s content is endorsed by someone in the Google+ network, the content could appear in the personalized results of searches conducted by that person’s connections. The ripple effect can extend a considerable distance.
  3. Creators become visible to people who visit their website.
    If someone frequents a creator’s website, Google will serve that creator’s content in their personalized searches.

The trend: As time goes on, expect Google to get smarter about how it ranks personalized content, and for Google to cast a wider net across social networks to retrieve it.

Quick tip for creatives: Strengthen and broaden your social connections to give your work more exposure on search engines. Keep looking for better ways to bring new visitors to your website, and to keep them coming back.

2. The Importance of Social Shares

One factor that Google considers in evaluating a page of content is its social shares. Google sees likes, +1s, tweets and other types of shares as indicators of content quality and trustworthiness. This is reasonable enough: a blog post with 1500 retweets has more clearly established value than a comparable post with five.


Social sharing is more important than ever.

At the moment, how much value Google accords to social shares is still unclear, which is fair enough because many questions remain unanswered. Is a tweet more or less valuable than a like? How do you evaluate the authority of the person doing the sharing? How are people gaming the system to inflate the number of shares?

Nevertheless, we should expect social sharing to grow in importance for SEO. First, there is demand: people would love to consider social endorsements for certain types of searches, provided they have confidence in the data. Secondly, there is self-interest: Google is committed to its social network, Google+, and isn’t about to ignore it on its own search engine.

The trend: Social sharing now has its biggest impact on standard search results. Expect Google to ratchet up the presence of share-influenced links in personalized results as well. For instance, we could start to see a variety of segmented search options that display content shared by a defined subset of your connections.

Quick tip for creatives: Make social-sharing buttons prominent to make it easy for people to share content on your website; actively engage in social media; and publish your content on websites where content is widely shared.

3. The Rise Of Search Segmentation

In the old days, there weren’t too many ways to slice and dice search results. Today, there are scores. Tomorrow, there will be hundreds.


Multiple search options create opportunities.

More segmentation means more opportunity for freelance authors to improve their search visibility based on the nature of their content. When results are lumped together in one big mass, it’s challenging for a small enterprise to stand out. However, if creatives focus their content efforts on, for example, standing out in a particular segment, then they could capture a larger share of segmented searches. (An example of how to go about this appears in the “Reading Level” segment in the next section.)

Note, too, that segmented search offers a “personalized” option, where, again, users can zero in on content based on their browsing history and social connections.

The trend: Google will continue to categorize content to help users drill down to search results that are precisely relevant to their intent, rather than broadly relevant to their keywords. In particular, segmented search options for images and video will become much more sophisticated, in response to our insatiable appetite for visual content.

Quick tip for creatives: Stay current on how Google segments content, and shape yours to stand out in segments that are natural homes for your work.

4. More Emphasis on Quality and More Transparency

For years, creatives have complained that “black hat” SEO tactics pollute rankings, pushing high-quality content down the page. However, as Google’s algorithm grows more sophisticated, it gets better at combatting black-hat practices — more great news for content producers.


Google is sending clearer SEO signals.

Google fights content spam by emphasizing quality in its algorithm and by being transparent in how quality is calculated. Quality has always been a focus; the current level of transparency is something new.

Google’s Panda update, released in 2011, was a declaration of war against content manipulators. A primary goal of this algorithm change — and of many that followed — was to decisively penalize worthless content and to reward highly relevant, meaningful and trustworthy content.

In addition to the algorithmic measures, Google is taking the smoke and mirrors out of search by more openly communicating algorithm changes to SEOs and the general public.

Why? In some cases, black-hat tactics were inadvertent, caused by website administrators using outdated techniques or misinterpreting Google’s algorithmic intent. Furthermore, a good deal of high-quality content gets lost in the search shuffle because creators simply ignore SEO. More than ever, Google wants every website to be optimized and optimized properly. The more high-caliber content Google can serve up to users in SERPs, the more business it will do.

The trend: Google will push hard in this direction, devising more accurate methods of evaluating the relevance, substance and trustworthiness of content. It will get better at interpreting both the inherent quality of the work itself and the social-sharing data associated with it.

Quick tip for creatives: Stay up to date on how to communicate the quality of your text, images and video to Google. (Links to step-by-step tutorials on how to do this are provided at the end of this post.)

5. Google+ and the rel=author Link

Google enthusiasts see the Google+ social network as the greatest thing since sliced bread. Most everybody else thinks Google+ is less useful for marketing than sliced bread. But whether or not you like Google+, the network cannot be ignored for SEO. Content creators ought to take note of two particular aspects of the network.


The rel=author link builds a creator’s brand and search visibility.

First, Google+ content gets indexed and ranked. In fact, when you publish original content on Google+, not only is it indexed and ranked, but it is given prime positioning in personalized SERPs. Images and video that are stored on Google or associated with personal pages on Google+ also receive greater exposure in search, as demonstrated earlier in the screen captures for image search.

Secondly, the rel=author link associates a page of Web content with its author’s personal Google+ profile. This is a technical mouthful, but it’s a big deal for creatives. Google has begun to link content to its creators as well as its publishers. “Authorship markup,” or “author rank,” is being developed at a furious rate because people sometimes want the option of searching for content by a particular creator or want results ranked according to the authority or expertise of the creators.

The trend: High-authority creators will see their content become more visible in search results, and for that reason, publishers will need to seek out high-authority creators to boost traffic to their websites.

Quick tip for creatives: Set up a personal Google+ profile and incorporate the rel=author link into your published content. (Instructions on how to do this are provided in the next section.)

How To Capitalize On The New SEO

Given these recent developments, let’s look at how authors can manage their content to increase its visibility and obtain all of the benefits that go along with that. Some of the following suggestions are technical in nature, while others are creative techniques that are not always thought of as aspects of SEO. However, with Google getting better at evaluating the quality of content, people are now less able to inflate the ranking of inferior content through technical manipulation and must instead treat the quality of their content itself as the linchpin of their SEO program.

Create Highly Sharable Content

SEO is no longer a game of mechanical keyword placement. In fact, SEO has moved even beyond a game of relevance and substance. For content to succeed in search today, it must be relevant, substantive and sharable. Content creators can use a variety of stylistic and marketing techniques to enhance social interest in their content, including the following:

  1. Convert dry text into visually engaging content to generate immediate interest;
  2. Provide consistently informative, well-researched and enlightening content that generates long-term interest;
  3. Develop a unique voice and style;
  4. Take a provocative stance or add humor when appropriate and compatible with the corporate style;
  5. Provide detailed content on a topic that has not been widely covered (scarcity of information increases demand);
  6. Attribute information to factual sources (trustworthy content is more confidently shared);
  7. Link generously (encourage sharing by setting a good example);
  8. Title content creatively to spark curiosity;
  9. Use Web design and typographic best practices to optimize readability and scannability;
  10. Embed video in blog posts and Web pages;
  11. Display attractive and intuitive social-sharing buttons;
  12. Give users an incentive to share.

Set-Up Methods and Benefits: Use The rel=author Link

Here’s a basic outline of how to set up rel=author links for your content. Google has a more thorough rundown.

  1. Create a personal Google+ profile page with a high-quality headshot;
  2. Validate your email address;
  3. In the byline of any content that you create, set the anchor text to be your name as it appears in your Google+ profile, and link to your profile with a URL that looks like this: https://plus.google.com/102318046680468697385?rel=author.
  4. When your content is published, link back to its URL from the “Contributor to” section of your Google+ profile.

Once your content is indexed, your Google+ profile picture and name, along with the publication date, title and description, will (sometimes) appear in SERPs, in both standard and personalized results. This gives you more exposure, and it instills trust in users that the content has a human author, and that the author is reputable. This adds up to higher ranking and more people clicking through to your content.

Please note: Author attribution is still in the early stages of development. Google frequently changes both the procedures for setting up links and the presentation of author information in SERPs. The instructional link above should be up to date whenever you are ready to dive in.

How to set up different types of content:

  • Guest blog posts
    Set up a rel=author link somewhere in your content. The most sensible place to do this is either in the byline or in the bio area. If the blog doesn’t accommodate such placement, then a rel=author link in the body of the post would work, too.
  • Infographics
    If you create an infographic, add a blurb below the image saying, “Infographic by [your name],” with a rel=author link.
  • Video
    Follow the same procedure as described above for infographics.
  • Dual authorship
    What if an article is coauthored or the author wants to credit a photographer? The best practice is to use only one rel=author link per page. If more than one link appears on a page, the first that appears in the markup will be the one whose name and image are featured in SERPs.

Bring Back Blog Marketing

Blogs are back. In terms of social sharing, blog posts are far more likely to be shared than standard Web pages. In terms of segmentation, blog posts figure prominently in search segments such as news, time ranges and, of course, blogs. Here are some blogging techniques that fit especially well in today’s SEO environment:

  • Incorporate the rel=author link into the byline of every post in your archive.
    This establishes you as the author and gives all of your existing content an SEO boost. Several WordPress plugins are available to automatically set up the links for single- and multi-author blogs. If you are using another CMS, check with the developer to see whether and how it supports rel=author linking.
  • Ramp up guest blogging efforts.
    Getting published on highly authoritative, highly shared blogs has always been useful, and adding the rel=author link to your guest posts delivers even more value.
  • Blog directly on Google+.
    Earlier, we mentioned that Google indexes and ranks original Google+ posts. To take advantage of this, some “plussers” are actually writing lengthy original posts on the network. This strategy could be well worth testing, especially if you already have an active presence on the network. And it could work particularly well for photographers, designers and videographers, who can surround their visual content with keyword-optimized text.

Consider the Reading Level When Composing

Let’s consider an example of creating targeted content to capitalize on Google’s segmented search.

Depending on the topic, writing at a particular reading level could be quite advantageous for SEO. For instance, here is how Google categorizes content that matches a search for “social media marketing”:

If you wrote a post about social media marketing at an advanced reading level, Google would probably rank it very low in its fully aggregated SERPs. Because the vast majority of content (82%) is written at an intermediate level, Google assumes that is what searchers are looking for.

However, for segmented searches, it’s a different story. Writing an advanced article would probably make you highly visible to people drilling down to that reading level. And even though it’s a small group (2%), it could include people with a lot of interest and ready to take action.

Another possibility is to write a basic article about social media marketing. Here again, there is less search competition (16%), and there is a good chance that people who are new to social media will want to drill down to basic articles.

Google does not clearly explain how it defines these three reading levels. But its model, according to Google’s Daniel M. Russell, is based primarily on input from teachers who have classified various pages of text. You can read more about Google’s reading level model on Russell’s personal blog.

The New SEO Formula: Relevance + Substance + Shares = Visibility

At one time, SEO was a fairly straightforward exercise in shaping content on a particular domain to rank highly on basically one flavor of SERPs for a given set of queries.

But as we’ve seen, Google now considers who created the content in addition to where the content lives, and query options have expanded thanks to the segmentation of search options. On top of all this, personalized search options enable users to view results based on the online behavior of themselves and their social media connections.

While technical expertise still matters tremendously in SEO, authorship is gaining ground, and quickly. Google is attempting to cut out the SEO middleman and make search a matter of directly connecting great content creators (as defined by the inherent quality of their work and their popularity) with searchers who will find great value in their content. This explains why Google is being more forthcoming about its algorithm: the maneuver levels the technical playing field and forces SEO practitioners to differentiate themselves through the content itself. What more could content creators ask for?

Resources

Below are resources containing detailed information on content-related SEO techniques that should be of interest to creatives who market themselves and their work.

Note: All images used for this post have exclusively been created by Straight North.

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Brad Shorr is Director of Social Media for Straight North, a Chicago web development company. Brad writes frequently on social media, SEO and copywriting topics. Connect with Straight North on Facebook.
Oringinally Published at:  www.smashingmagazine.com

Dealer e Process Announces Launch Of The New BMW of Sterling Website

Friday, March 2nd, 2012

Sterling, Virginia– March 1st – Dealer e Process is proud to announce the launch of new custom auto dealer websites for BMW of Sterling.  Sterling has upgraded their site to become the latest cutting edge lead generating website that includes a custom dealer page geared to their specific market, dealer mobile websites, proactive managed live chat, virtual service consultants, and award winning auto dealer seo platform. Dealer e Process will also be further powering their website with a unique Search Engine Marketing strategy specifically for auto dealers.

 

Their new, easy-to-navigate, Dealer e Process websites give them the advantage that will put them over as the cutting edge dealer in their market.  On top of that, Sterling is launching their brand new mobile site that will allow them to leap into an entirely new market in style.

 

BMW of Sterling is located in Sterling, VA.  They can be found at www.bmwofsterling.com/.

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About Dealer e Process
Dealer e Process is a leading company in online marketing solutions for the automotive industry, providing award winning automotive dealer websites to auto dealers.  The company’s focus on innovative websites and integrated online tools engage consumers and produce more opportunity and conversion for auto dealers than any website provider in the industry.