Live Chat for Auto Dealers
There are many effective ways of drawing interest to your auto dealer website, but then there's the task of engaging potential customers and keeping them interested long enough to generate effective leads. If you're looking for an effective and sensible way to promote greater lead generation and increase sales, becoming a live chat auto dealer is something you should probably consider.
Before live chat became possible for car dealers, they often have to rely on forms, e-mails and other traditional forms of communication. It was not always guaranteed that the sales team would be able to respond to potential customers in time, nor was it always possible for potential customers to effectively communicate with sales agents before losing interest. It was always apparent that a much faster and more responsive form of communication with potential customers was needed in order to generate leads and secure sales. Live chat for car dealers quickly became the desirable solution for a pressing problem faced by countless auto dealers.
Live chat might not seem like something that is essential for car dealers, but this technology is absolutely important for responding to potential customers. Do you realize that only 20% of car dealers today utilize live chat on their websites? Do you know that less than 1% of all car dealers manage chat on their website 24 hours a day? Just imagine that your dealer website is just like your physical showroom. You wouldn't leave potential customers to wander around unattended. Neither should a potential customer be left on their own when they visit your website. Live chat gives your dealership the ability to respond quickly and effectively while attending to potential customers who arrive on the website.
Award Winning Live Chat for Car Dealers
Dealer e Process has been recognized as an industry leader for car dealer live chat. With three different solutions for a dealer to choose from; Dealer Managed Live Chat, Dealer e Process 24/7 Pro-Active Live Chat, Hybrid "Jump In "Chat it's no surprise we were awarded Top Rated Live Chat Dealer from DrivingSales.com.
Simple and Effective Dealer Chat
Exceptional dealer chat service can make all the difference when it comes to operating a successful car dealer website. Dealer e Process chat is essential for improving customer satisfaction, promoting lead generation and increasing profit margins while reducing overall costs and dealer overhead. Many dealers who tried this system found themselves satisfied with the overall performance and sales gains this application provides.
Dealer e Process Pro Active 24/7 365 Managed Live Chat
For starters, Dealer e Process manages the entire system on behalf of the dealer, requiring no hiring, training and managing of additional personnel by the dealer. This provides crucial savings in an environment where every penny counts.
In addition, this application is easy to operate for both auto dealers and potential customers. Once customers arrive on the dealer website, they are instantly greeted with an invitation to initiate a chat session. Once they agree to chat, they are connected to inform agents who can provide accurate information on a variety of topics pertaining to the dealership in question and its current inventory, from automobile specifications to service and repair appointment scheduling. Agents can respond to potential customers' queries much faster than through forms and e-mails. For easier communication throughout the dealership, chats can be sent to multiple departments, as needed.
Dealership will have the ability to login to a secure dashboard panel on their desktop computer and review chats that were performed by trained live chat agents from Dealer e Process. These agents will be available for 24/7 365 days a year to support dealerships in lead generation as will as general help questions. These leads have the ability to be sent in text or adf/xml format for tracking purposes into the dealerships CRM. Dealership will also be able to control banner advertisements that may be placed inside the chat skin.
Hybrid Live Chat with "Jump In" Feature –
Are you not completely ready to hand over your live chat to an outsourced solution? Then Hybrid Live Chat from Dealer e Process is your answer. Your dealership will have the ability to watch chats happen in real time while also having the ability to "jump in" and take over the chat from Dealer e Process trained live chat agents. Customers on the website chatting will not see this transition happen as technology allows for a seamless experience. This style of chat allows the dealership to have the best of both worlds and 24/7 365 live chat coverage. These leads have the ability to be sent in text or adf/xml format for tracking purposes into the dealerships CRM. Dealership will also be able to control banner advertisements that may be placed inside the chat skin.
Dealer Managed Live Chat
Dealership will have the ability to login to a secure license on their desktop computer and manager live chats initiated from a customer requesting help on the website. These leads have the ability to be sent in text or adf/xml format for tracking purposes into the dealerships CRM. All chats will be stored in a secured database available for review at any time while client is contracted. Dealership will also be able to control banner advertisements that may be placed inside the chat skin.