We have a team of dedicated professionals

Sales


The Sales Team helps our dealers find the best solutions to help their business succeed, by listening to their goals and concerns, and recommending the products and digital strategies that will most benefit their dealership.

Customer Service


Our Customer Service team is here for you. With extended customer service hours Monday-Saturday, our dedicated team makes sure your site is exactly how you want it. Support knows the ins and outs of the DEP dashboard. They work hand-in-hand with our support team of front-end developers specializing in front-end languages like HTML, CSS, and JavaScript. If you see it on the site, we can take care of it.

Digital Marketing


The Digital Marketing team handles online advertising for dealerships across both the Google and Yahoo/Bing networks. We are constantly optimizing accounts with a focus on keeping traffic up and prices down. We provide full transparency with daily, weekly, and monthly reporting on online search advertising and analytics data, showing dealers exactly where their digital spend is going and where their profits are coming from.

Content


The in-house content engineers at Dealer eProcess create original, relevant, and unique content so our dealers can OWN the first page of Google. Our Custom SEO Content articles help our dealers outrank their competitors for the search terms they need to dominate, driving business to their dealership.

Launch Team


Launch Team coordinates all initial setup of new dealership websites, by working with the dealer to launch their site to the dealer’s specifications on Dealer eProcess’ advanced platform — all while providing the highest level of customer service for each individual dealer.

Development


Development is the team that builds, tests, and implements the tools you use on your website every day. Our specialists are fluent in languages from PHP, Javascript/JQuery, SQL, and more, guaranteeing we keep up with the latest in technology and web development.

Design


Design works with our dealers to collaborate on the details of their custom website by balancing functionality and form, creating a dynamic first impression for the visitor with a website that helps the user find what they’re looking for quickly and easily.

Account Executives


Account Executives are the main point of contact for our dealers, providing support whenever needed. Having a dedicated account executive on your team means you always receive our undivided attention — a service you won’t find anywhere else.

SEO


The Dealer eProcess team of SEO Strategists monitors the Organic Traffic of our dealers to assure that the SEO Strategy put in place is functional and successful. We connect with our dealers one-on-one when any questions arise to maintain the high-quality SEO that we strive for on a daily basis, and work continuously to improve our SEO Strategy and Best Practices.

Compliance


Our compliance team understands how imperative it is to remain compliant, and we do what it takes to ensure you stay in your manufacturer’s good graces. Ensuring your website and online marketing efforts follow brand guidelines is just as important to our team as it is to your dealership.

Inventory


Our inventory team is well-trained in the DEP Dashboard, back-end tools, and feed provider interfaces to ensure vehicles are delivered correctly. That way, you’ll always know the vehicles on your website match the vehicles on your lot.

Graphics


Our graphic designers produce creative work that keeps your website looking fresh and puts your best offers where your prospects see them most. We succeed in impressing your website visitors with engaging offers and incredible, custom graphics.

Steve Koch

Steve Koch

Marketing Director
Joe Cooper Auto Group

“I find Dealer eProcess to provide a complete solution for my website needs, and I am thankful for our partnership and their support.”


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“The Dealer eProcess website platform is our choice across the board for our automotive group. The websites themselves provide my customers the experience they need at all points in the sales funnel. The sites are loaded with pertinent information for shoppers and buyers. The integration of OEM information, including rebates, incentives, and build-your-car capabilities, make my sites a place where shoppers can get informed and educated similar to a 3rd party or manufacturer site.
When it comes to converting, no one has more fine-tuned conversion tools than DEP. Buyers convert in different ways, based on their specific situation, and DEP has a CTA for everyone. They truly give you the ability to have a “sticky” website, without the added expense of 3rd party tools. A great website, with excellent conversion tools is effective, but how do you know what works and what doesn’t? DEP answers that question with the best ROI tracking in the industry. Their CAROi tool matches sales back to your DMS and you can track the customer all the way back to their search keyword. Understanding the path of the customer, from search term, to onsite behavior, to which call to action they acted upon, and then full details of their sale, including gross. No longer do we have to guess as to what works and what doesn’t, the data is all at our fingertips, right on the DEP dashboard. All of this capability is backed and supported by the best team in the industry. Our account manager, the inventory team, and website support are all helpful and knowledgeable, which is a big help when you have a large number of rooftops and websites to keep up with. I find Dealer eProcess to provide a complete solution for my website needs, and I am thankful for our partnership and their support.”


Sam Youngs

Sam Youngs

General Manager
McGrath Acura

“The switch to Dealer eProcess from one of the large competitors is one of the best choices I have made with our digital presence.”


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“The website is by far the most user friendly platform that I can see out in the market. The easy navigation, a true search feature that works, and the ability to scroll through vehicle pictures on the search results page are some of my favorite features.
We also switched our SEM over to Dealer eProcess and I am equally as happy with the results, and more impressed by the attention and service we receive from Monica who is our digital marketing specialist. The campaigns are performing very well and she is always willing to help and suggest ideas to increase results in the ever changing digital world.
Steve is our rep, and is great! His service has not stopped after the sale. He is always available to help out when need be. The reporting and information that I receive regularly from my specialist show that not only is she good at what she does, she takes pride in producing results for us! I feel like we have a true partner with Dealer eProcess!”


Jeff Campagni

Jeff Campagni

Campagni Auto Group
Toyota | Hyundai | Ford

“I believe they have some of the best websites in the business, which makes it easy for our customers to navigate and find exactly what they are looking for.”


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“When it comes to all things digital, Dealer eProcess stands above the rest! I believe they have some of the best websites in the business, which makes it easy for our customers to navigate and find exactly what they are looking for. With that, they also have the best support team around. Pat, who is our Account Executive; Andi, who is our SEO specialist; Kayla, who is our Google AdWords and PPC specialist; and everybody else on staff makes maintaining multiple sites a breeze. The car business is about forming a relationship with your customers, and giving them not only great customer service during the sale, but just as important after the sale. This is what forms a customer for life, and Dealer eProcess does just that. No matter how many times I call or what the issue is, they are hands-on and handle it in hours and not days. We have monthly performance calls to make sure that our money is being spent correctly. ”


Pam Conn, Joe Cotton Ford

Pam Conn

Community/Social Media Relations
Joe Cotton Ford

“We began working with Dealer eProcess nearly a year ago because of all their great website benefits.”


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“After being with them this last year, I’m very happy to say we are very pleased with their website and all the benefits it offers over and above anything we have seen out in the market. What was and added bonus was how great their digital advertising has been. They have been driving lots of traffic to our site, we are not just another Ford Dealer, with the same search words, they have tailored their advertising to us. As great as their product is their people are even better! Very helpful and very quick when changes are needed. I would highly recommend Dealer eProcess to anyone out there looking for a new website and/or digital advertising company.”